Open port 18082,18086,18087 on firewall and direct traffic to Vipre server.
In agent setting windows on Vipre Enterprise Console change heartbeat setting for failure to 360days and change policy server IP to external IP or domain name. Change update server IP to 127.0.0.1
To force a client to update click on the arrow next to updates within Vipre. Why you can’t rclick on the icon I don’t know