The Pros And Cons Of VoIP Services When Working From Home

The Pros And Cons Of VoIP Services When Working From Home

In Knowledge Base Blog by Robert ConibearLeave a Comment

VoIP is often called the ‘internet phone service.’

That’s because VoIP services let you take a connection you already pay for (the internet) and turn it into a telecoms solution that costs far less than your typical phone bill.

More than that, VoIP services can help you streamline your business communications, compiling multiple services in a single platform and enabling you to eliminate the headaches of managing several tools and vendors in parallel.

What’s the headline benefit? Your staff will no longer be tethered to an office by a desk phone. Instead, they can take their phone line with them, wherever they go.

But there’s more to VoIP than portability, as you’re about to find out.

VoIP Services Bring Four Big Benefits

When you integrate a VoIP service provider, you give your team the chance to make business calls from their desktop, laptop, or smartphone — using nothing more than an internet connection, a microphone, and a headset.

And depending on the provider you choose, you can even deploy a comprehensive communications hub, handling everything from team messaging to file sharing, task management to online meetings.

The setup means teammates only need a smartphone to make phone calls, send sales follow-ups, access a conference call, or redirect an inbound inquiry to a colleague, all at the touch of a screen.

Put another way: a VoIP service provider can act as your full-scale, cloud-based PBX host, offering a range of functionality, including:

  • Auto-attendants with recorded greetings
  • Advanced call forwarding and re-routing options
  • Voicemail to email and transcription services
  • Online faxing (for those so inclined)

For both small and mid-sized businesses, VoIP phone services offer many advantages versus more traditional offerings.

Read on for our favorite four.

1. Feel free to work from anywhere

The ability to work from anywhere has never been more critical. That’s why so many companies are now switching to VoIP.

The services give remote teams a simple way to work from home without compromising business communications — while companies with on-the-go sales reps can have confidence they’ll always be in reach.

2. Scale from 5 to 15 employees in an instant

The second benefit of VoIP is its ease of scaling. You can add a phone line in seconds, giving your team the flexibility to shrink or grow on-demand.

Better still, if your business relocates (or you open a new office), you won’t need to install new wires or phone hardware. You’ll be able to use your existing cloud-based setup from the moment you arrive.

3. Boost team-wide productivity by removing constraints

Now that your team can work on any device in any location, there’s little left in your way.

A sales rep can travel the country yet still make calls from the same business number; employees can skip between remote and office-based working, knowing their comms system is always in-hand.

As the icing on top: certain VoIP providers even let you integrate your phones with popular productivity apps, like Microsoft 365 and Google Workspace, allowing everyone to use one app the whole working day.

4. Minimize costs without compromising on service

The catalyst that converts many businesses to an internet phone service is the potential cost-savings.

VoIP typically:

  • Has a low monthly fee
  • Allows long-distance calls at a local rate
  • Includes video conferencing as standard. 

Contrast this with traditional phone systems that charge recurring service fees and have high costs for long-distance or international calls…

It could be high-time you made the switch.

Two VoIP Shortcomings To Consider

Despite its advantages, VoIP services aren’t perfect for every business. Here are two aspects to note before you make the switch.

1. A stable internet connection is paramount

One point is worth reiterating: VoIP stands for Voice over Internet Protocol. That means the service transmits data across the internet, so you need a reliable, high-bandwidth connection for it to work.

Provided that you have the above, your phones will work just fine. And to answer another big question — yes, VoIP services have fail-safe options should the internet drop at an inopportune moment. 

They simply use your phone network to maintain connectivity if you’re mid-call. Which reminds us: a reliable VoIP service provider will include a ‘99.9% Uptime Guarantee.’

2. Not every vendor offers robust security

The second shortcoming is as much about due diligence as anything else. Because (as is the case in any industry) not every vendor is as good as the last. 

If you want to feel confident your calls are secure, check your provider guarantees adequate data protection. If they do, no eavesdropper should ever be able to listen to your phone calls. And no sensitive data should ever fall into the hands of a cyber-criminal. 

But you can only be sure of this if you do your research and find the most reliable VoIP service provider.

It’s Easy To Switch To VoIP Services

If you’re thinking about switching to VoIP, it’s a simple process.

A provider simply ports your existing numbers to the internet-enabled service, including local, toll-free, landline, even international numbers.

You certainly won’t lose any of your existing functionality — quite the opposite. You’ll gain access to a host of features that’ll transform how you do business, all-the-while saving you a significant sum.

If you’d like tech support to help you choose the right vendor or make the switch, please don’t hesitate to get in touch.

Call AngelCom locally at (253) 292-5322 or toll-free at (844) 516-2111.