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Fostering Clear Communication: How to Choose the Right VoIP Service for Your Business


According to Global Market Insights, experts expect the Voice over Internet Protocol (VoIP) market to reach a value of $55 billion by 2025. Much of the growth the VoIP sector is experiencing rests on two significant business needs: increasing productivity and cutting costs.

Many business owners are moving away from traditional phone services because they realize that VoIP is more cost effective, more versatile, and more scalable than what they’ve been using. The following article will break down the complexities of VoIP technology and help you see why business owners are making the switch.

Types of VoIP Services

There are several different types of VoIP services, each with unique features and functions. Read on to learn more about the pros and cons of each type and determine which is best for your business.

On-Premise VoIP

An on-premise VoIP system is precisely what it sounds like. It is a service that requires you to host your communications hardware at your physical office address. On-premise VoIP calls are sent through your server over a dedicated connection.

If your business has poor connectivity, an on-premise VoIP service is the best option for reliable phone service. However, the service is best suited for larger brick-and-mortar businesses with significant communications needs and in-house IT staff that can provide regular maintenance.

Another option, that includes on-premises with a twist, is Star2Star’s VoIP solution with blended architecture. AngelCom is the authorized Star2Star partner offering a powerful hybrid approach to VoIP services that combines different types of features without limiting the deliverable.

Hosted VoIP

A hosted VoIP is a cloud-based alternative to on-premise VoIP that relies on an off-site server hosted by your provider. Communications run through applications on that remote server, and you pay a monthly fee for access.

Pursuing a hosted VoIP is an option that suits small businesses that want to limit their initial installation costs or those that do not wish to hire an IT staff to maintain their equipment. While you won’t have complete control over customization options or uptime, a hosted VoIP system is easy to scale, which means it can grow with your business.

Mobile VoIP

Mobile VoIP services are also aptly named in that they send communications over your established cellular or Wi-Fi connection using a mobile application. As such, there is no special equipment to buy, meaning the solution can be both low-cost and easy to use for those who are technologically inclined and for businesses relying on remote staff. While only some customization options are available, business owners can quickly scale their service up or down depending on their immediate needs.

As part of the package with Microsoft Teams, users can start making VoIP calls to anyone else on their team without any extra set up or software. This can be used with either Mobile VoIP or Cloud PBX.

SIP Trunking

If you run a call center or a bustling office that receives many phone calls, consider Session Initiation Protocol (SIP) trunking. SIP communications run through the internet, connected to a public network. Costs are low because there’s no added hardware to purchase, and businesses will only pay for their minutes used instead.

SIP trunking requires a stable internet connection to work well, and it is also vital that your business partners with a provider who provides call encryption, as security is a common point of concern when connected to a public network.

Cloud PBX

Private Branch Exchange (PBX) systems can use either analog, digital, or VoIP phone service, and they work by splitting one phone line into many different ones. With VoIP PBX technology, voice is converted to data and sent over the internet. The system then converts that data back to voice once it reaches the other end.

Cloud PBX systems can handle outbound calls, but they work exceptionally well for businesses that rely on internal communications. These services are affordable, versatile, and scalable, making them suitable for various business types.

Virtual PBX

A virtual PBX system is a highly-professional solution that requires phone lines for outbound calls and a little more care and maintenance from your in-house staff. However, installation costs for virtual PBX VoIP are affordable, lowering the entry barrier and allowing smaller businesses to maintain professional operations without breaking their budget.

Good Choices Lead to Great Communication

VoIP services have gained popularity as more business owners realize the productivity and cost-saving benefits. Both C-suite executives and staff members love VoIP phone systems because they streamline communication with coworkers and customers, fostering a culture of collaboration and opening new pathways for expansion.

Finding the right system can be challenging with so many options available. We highly recommend the solutions provided by either Star2Star or Microsoft Teams. Consider working with AngelCom to find the best solution for your needs. Once your VoIP system is up and running, you’ll likely find your effort was worth it for the affordability and ease of use your business will enjoy.

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