| Light Status | Reason | Solution |
|---|---|---|
| All three lights off. | Power is Off. | Turn on Power. |
| All three lights solid green. | HomePortal is functioning properly. | N/A |
| All three lights are flashing orange in series. | HomePortal is upgrading. Do not power cycle during upgrade. The upgrade make take up to 15 minutes. | N/A |
| All three lights solid red. | HomePortal has detected a permanent error. | Power Cycle. If this continues, it could be a hardware failure issue. |
| Power light is flashing green. | System is booting. | Wait for system to finish booting. |
| Power Light is solid green. | Power is on. | N/A |
| Power Light is flashing red. | Power was just turned on. | Wait for system to boot. |
| Power light is solid red. | Failure during boot test. | Power cycle, if it doesn’t work, could be a hardware failure. |
| Broadband Link light is off. | Broadband link is not provisioned or provisioned broadband is not detected. | Enter correct key code. If problem persists, verify physical wiring and check key code again. |
| Broadband link is flashing green. | Broadband link is initializing. | Wait for the broadband link to come up. |
| Broadband link light is solid green. | Broadband link is up. | N/A |
| Broadband link is solid red. | Broadband link failure or wrong. | Power cycle. Verify key code. If problem persists, configure LEC, ISP information. |
| Home network light is off. | No devices on the network. | Connect devices to the home network. |
| Home network light is solid green. | Home network devices are connected. | N/A |
| Home network light is solid orange. | If your light status is Green Green Orange you have disabled routing (often referred to as Bridge Mode) meaning there are no IP services active on the 2wire. | N/A |
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